Frequently Asked Questions

Frequently asked questions

Q: Why does it take so long to deliver?

Most of our custom made items are produced in China, which means it takes time for production, internal delivery within China, and international shipping to Malaysia.

Q: How far in advance should we place an order before an event?

We recommend placing your order at least one month before the event to ensure timely delivery.

Q: Why do I need to pay the postage separately?

The postage cost is calculated based on the actual weight of the item after it arrives at the warehouse and is packed..

Q: Can I only order printing/design services?

Yes, we offer both custom printing and design services.

Q: Do you have a physical store?

No, we are only available on social media platforms.

Q: Can I pickup the order to save postage?

No, we only ship directly to your address from China.

Q: Which country to you ship to?

You may DM us to check.

Q: Can I choose a different courier if I don't want to use ABX?

Yes, you can choose another courier. Please DM us for pricing details. ABX is the most affordable option.

Q: Can I pay a 50% deposit?

No, we require full payment upfront.