Place your order 5-6 weeks in advance to ensure delivery between 10 Jan - 1 Feb and avoid CNY delays.
Estimated Time of Arrival
Delivery typically takes around 15 business days.
However, this timeframe can be extended due to factors such as festivals, holidays, weather conditions, political issues, and other unexpected events.
Additionally, delays in making the second payment can also impact the estimated arrival time.
We recommend placing orders at least one month in advance.
Tracking
Tracking number will be sent via email within 3 days after 2nd payment.
Shipping
Shipping to Malaysia :
West Malaysia: GDEX or ABX
East Malaysia: ABX only
International Shipping Processing Cost :
Additional cost charging for order from country outside Malaysia
Singapore: Free Of Charge
Asia Pacific Country: RM50
UK, Europe & Australia Country: RM70
Currencies
Based on MYR to convert
Accept MYR & SGD Bank Transfer
Paypal and Wise
Transaction charge
Wise - Currencies will refer to Wise currencies + Charge
Paypal - Currencies will refer to Paypal currencies + Paypal charge + $5
Refer to Paypal Calculator for the charges : https://wise.com/gb/paypal-fee-calculator/
Return and Refund
No Return allowed for all goods in the store:
All goods are customised based on your design. Therefore, strictly no return allowed
Conditions eligible for refunds:
Wrong goods are sent
Item is not delivered within the promised date
Partially refunds if goods are spoiled upon receive will be based on the % of spoiled goods.
Colour differences, customers own fault for submitting a wrong design are not acceptable as reasons for refunds
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail at h3w2design@gmail.com
About US
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